Q1. Are your artworks and designs authentic and original as your commitment?
Yes, at Nguyen Moc Decor we only sell original artworks from our established and emerging artists, all of the artworks are signed by the artists.
Q2. How can we check if the artworks are original?
Since we sell the artwork, we issued a Certificate of Authenticity signed by the artist. Therefore, you can be assured that the artwork that gets is an original. We are guaranteed for the Certificate that we issue and we take a responsibility for that.
Q3. Do you ship door to door internationally?
Yes, we do ship globally door to door with some professional shipping companies such as FedEx, TNT, and UPS
Q4. How much does shipping cost?
Shipping costs would depend on the weight or the measurement of the artworks (the artwork box) and the country of destination. Please be advised that not every artwork could be rolled up and put in the tube. In some cases, the surface of the artwork could be cracked if we roll it too hard. In many cases, we need to make a wooden box to ensure the artwork is well protected and you will receive it intact. In that case, we will inform you the amount of shipping case by case We always charge our clients at the net cost of the shipping price as the shipping company offers us. The package box or is offer free by the gallery. We also offer free frame.
Q5. How long does it take to ship an artwork to us from your country?
You will expect to receive the artwork within the time as below: - 1 to 2 days to ASEAN countries - 2 to 4 days to other Asian countries - 5 days to a week to USA, Canada, Europe and the rest.
Q6. Who is your shipping partner?
We work well and have a lot of to ship all over the world with FedEx Express, DHL, TNT or UPS.
Q7. What happened if the artwork is damaged during shipment?
In the unexpected event happened like that, you should call us immediately at our telephone number +84 4 37476001 or hotline number of Mr. Le Xuan Huong @ +84 913 342 887 or e-mail us at [email protected]. The option for damaged work is changed by an equal valued one or a full payment refund.
Q8. Is your shipping insured?
Since we ship with some professional shipping companies, they would compensate in case of artwork damage as their policies. Besides that, we also buy the insurance from International Insurance Company (VIA) and transportation insurance incurs 2% of the value of artworks and is charged separately. In case of loss or damage, the insurance company will reimburse the full amount to the customer. Contact us if you want to buy transport insurance for your artwork.
Q9. What modes of payment do you accept?
We accept all major credit cards such as Visa, MasterCard, and PayPal. If you would rather, we also accept bank transfers.
Q10. Will I be charged tax?
In some cases, you will be charged tax on the artworks you buy. It depends on your country origin. We will assist you well for this when you decide to buy artworks from us. Some country like the USA, you would not be charged Tax when you buy artworks.
Q11. If I am not happy with the product can I return it?
We apply 7-day return policy makes your purchase at https://www.nguyenmocdecor.com completely risk-free. If you are not satisfied with your purchase, you can return it to us and get a full refund (we will fortify cost of one-way shipping).
Q12. In case I want to return the artwork, who will pay for the shipment?|
You will need to pay one-way shipping. Returns must be suitably insured. As soon as we receipt the artwork, we will proceed to refund the amount of money.
Q13. Can I cancel my order?
Yes, you can cancel your order if the artwork shipped. If you want to cancel or change an order you need to e-mail us at [email protected] as soonest. If your order has already been shipped.
Q14.How can I check if the artwork I bought shipped?
When we ship the artwork, we will send you the invoice with the sign and code from the shipping company. You can use that code to check on the website of the shipping company to check where your item is.