Q1. How will my purchase be delivered?
The size and weight of your online purchases are factors that help us determine the most effective delivery method. Standard Shipping - We ship smaller, lighter items through courier or mail internationally (e.g. UPS, Fed Ex, or USPS). If You will receive a notification as soon as the order is delivered. Items may require assembly. In-home delivery – Nguyen Moc Decor will ship larger items in one of two ways: directly from the independently owned and operated Nguyen Moc Decor (depending on the store distance to the final destination) or through our own shipping service.
Q2. How will my order arrive?
You will receive your order either by Standard Shipping or In-home Delivery. The size and weight of your online purchases are factors that help us determine the most effective delivery method. Standard Shipping - We ship smaller, lighter items through courier or mail (e.g. UPS, Fed Ex, or USPS). Items may require assembly. You will receive a notification as soon as the order is delivered. In-home delivery - nguyenartgallery.com will ship larger items in one of two ways: directly from the independently owned and operated Nguyen Moc Decor (depending on the store distance to the final destination) or through our own shipping service. After you place your order, you will be contacted (typically within two business days) to schedule home delivery. Please make arrangements for an adult to be present when the truck arrives. We understand that timing is important, so if you need to schedule the date, contact your delivery provider as soon as possible with the phone number listed in your order confirmation. We require 48 hours’ notice if you would like to reset your time or cancel delivery. You may be charged an additional fee if you reschedule within 48 hours prior to delivery, or if no one is at home when the delivery team arrives. If the delivery does not take place within 30 days of the original delivery date, the order may be considered a canceled order.
Q3. How do I know when my items are arriving?
For Standard Shipping Products arriving via UPS: A tracking message will be emailed to you as soon as the order leaves the warehouse. The email consists of information about how to track your order till it arrives at your place. In-Home Delivery orders: Usually about two days after your purchase, the delivery service will make contact with you and arrange a suitable delivery time for you. Also, they will call you the day before delivery to further confirm the shipping date and particular time.
Q4. How are shipping and handling charges calculated?
In-Home delivery charges are set by your ordering team: Nguyen Moc Decor. Therefore, distribution fees and services may differ market to the market. We encourage you to review the shipping charges listed in your shopping cart before submitting your order. Note: Additional charges may apply for shipping above or below the ground floor or other unexpected circumstances.
Q5. Is rush delivery available?
Your order is very important to us. We start preparing your products for immediate delivery upon receiving the order. Delivery time may vary if the product is produced after your order is received or if the item is in stock. Estimated Standard Shipping and In-Home Delivery are provided when you select and place items in your shopping cart. To check if we can process your order, please contact the Nguyen Moc Decor Homepage on your emailed order confirmation or call Customer Service at +84 24 37476001, Monday to Friday, 8 am to 5:30 pm (GMT+7) & Saturday, 8 am to 12:30 pm (GMT+7).
Q6. How is sales tax charged?
All purchases are subject to sales tax based on current state and local tax rates for Standard Shipping/In-Home Delivery Destinations. Taxes are usually determined by the total sale price of each item, which depends on local and state law, may include discounts and shipping and processing fees.
Q7. How do I make a purchase without paying sales tax?
Currently, we are incapable of processing duty-free orders through online. When you accept the terms and conditions when placing an order online, you will accept the estimated prices of tangible personal property, shipping charges, and approximated sales taxes, along with the terms and conditions of the sales tax. Our products can be purchased duty-free from our Nguyen Moc Decor Homestore.
Q8. Can orders be shipped to a P.O. Box?
Due to the size of our items, P.O. Box delivery is not available.
Q9. Do you deliver to all 64 Provinces of Vietnam?
Standard Shipping orders can be delivered to all 64 provinces.
Q10. Can orders be shipped internationally?
Yes, they can be shipped internationally.
Q11. What if I receive a wrong order or item?
If the wrong items are delivered or your order is incomplete, please contact us and we will fix it. Call Customer Service at +84 24 37476001, Monday to Friday, 8 am to 5:30 pm (GMT+7) & Saturday, 8 am to 12:30 pm (GMT+7).
Q12. What if I receive an incomplete order?
To serve you as fast as possible, the items will be shipped under the availability and multiple times delivered by different delivery methods. Normally, Standard Shipping products will come in separately. Items may require assembly. Bigger In-Home Delivery items will also arrive in a separate time frame. To find out when your items are scheduled to deliver, go to My Account and click on Order History. You can also check your order by calling Customer Service at +84 24 37476001, Monday to Friday, 8 am to 5:30 pm (GMT+7) & Saturday, 8 am to 12:30 pm (GMT+7).
Q13. Why am I receiving the order in separate boxes?
Due to your order size and availability, usually, the items will arrive separately and through different delivery methods. To find out when your items are scheduled to deliver, go to My Account and click on Order History. You can also check your order by calling Customer Service at +84 24 37476001, Monday to Friday, 8 am to 5:30 pm (GMT+7) & Saturday, 8 am to 12:30 pm (GMT+7).
Q14.How do I calculate for fit & ease of delivery?
To avoid disappointment on the delivery date, measure the area you plan on placing your new furniture, as well as the furniture you have chosen, before ordering. Also, measure any entrances (height and width) through which furniture must pass to reach the final location in the house. Identify any delivery obstacles - is there enough ceiling clearance? Will the furniture clear stairs or elevators? Can this piece be rotated around any right corners? As our commitment to providing you with outstanding customer service is as safe and effective as possible, distribution staff can not hook up furniture or carry more than 3 flights of stairs. An elevator must be available for delivery to the 4th floor or higher.
Q14.How should I prepare for delivery day?
To prepare for your delivery, remove pictures, accessories, etc. from the wall to avoid damage. Also, make sure that the area where you want to place your belongings is free and clear of any items that may interfere with the path. Please secure your pets, furniture pieces can be big and heavy and we do not want any accidents to happen.
Q14.Can the delivery team take away my existing furniture?
Unfortunately, we cannot. However, there are many nonprofit organizations that will gladly come to your home and remove the furniture at no charge.
Q14.How can I check the delivery status of my Nguyen Moc Decor purchase?
Online shopping After completing your online order, we will send you an email confirming your purchase and delivery method(s). Standard Shipping - As soon as the order is placed, you will receive an email containing the tracking number and the carrier's name. Please refer to this email if you have questions about the delivery status of an order. In-Home Delivery - The emailed confirmation you received after finishing your order includes who to call for asking the questions related to delivery. In-Store Purchases Contact Nguyen Moc Decor where you have purchased for questions concerning delivery. It helps make sales receipt effectively when checking on your order.